VARIOUS POLICIES
ONLINE PURCHASES
Privacy , Shipping and Return Policies

You are able to pay for your goods using all major credit and debit cards (Mastercard, Visa, Delta, Switch, Solo). Secure servers offer Breadlink customers the highest level of security when entering credit card details over the Internet or through us on the phone. All processed orders are inclusive of VAT at the current rates and are correct at the time of entering the information. The total cost of the order is the price of the products ordered plus postage and packing charges where applicable. All credit/debit card purchases are subject to the normal validation checks and authorisation procedures adopted by the card issuer. Any refusal by the issuer of any payment card to authorise the payment to us, for any reason, will not render Breadlink liable for any delay or non-delivery.

Where applicable, you may cancel your order in accordance with your rights under the Distance Selling Regulations. In instances where the product has already been despatched we can arrange a collection from the original address but all transport charges will be at your expense. In any event where the card processing facility is not working, customers of Breadlink will be emailed and someone from the company will contact them to arrange payment. This may be done using a credit/debit card over the phone, or by sending a cheque through the post. We will then process the order and despatch as normal.


Privacy Policy

Breadlink is committed to protecting your privacy. This Privacy Policy explains our data processing practices and your options regarding the ways in which your personal data is used. If you have any requests concerning your personal information or any queries with regard to our processing please contact us here.

 

Information collected
Breadlink collects the details provided by you on registration together with information we learn about you from your use of our service or account opening.

We may collect additional information in connection with your participation in any promotions offered by us and information you provide when giving us feedback or completing profile form which enables us to improve the service we provide.

Use of your information and your preferences
We will use your information to provide and personalise our service and to detect and prevent fraud. We will also use your contact details to communicate with you. We may use your information to send you offers and news about Breadlink products and services. We may contact you by post, email, telephone or fax for these purposes.

Once you have registered to use Breadlink.co.uk, from time to time, we may contact you by post, email, telephone or fax to ask your opinions. Again, if you do not want to be contacted for this purpose, please make it known to us.

We may use your information to verify your identity and prevent or detect fraud. In performing these checks your information may be disclosed to credit reference agencies, who may keep a record of that information. This is not a credit check and your credit rating will be unaffected. Please note that there may be instances where it may be necessary for us to communicate with you, in any event, for administrative or operational reasons relating to our service.

Disclosures of your information
Your information may be passed to and used by all Breadlink's. We will never pass your personal information to anyone else, except where we are required or permitted to do so by law, for any successors in title to our business and suppliers that process information on our behalf both in the UK and abroad. We may also use and disclose information in aggregate (so that no individual customers are identified) for marketing and strategic development purposes.

Other web sites
Our web site may contain links to other web sites which are outside our control and are not covered by this Privacy Policy. If you access other sites using the links provided, the operators of these sites may collect information from you which will be used by them in accordance with their privacy policy, which may differ from ours.

Cookies
"Cookies" are small pieces of information sent by a web server to a web browser, which enables the server to collect information from the browser. You can find out more about the way cookies work on http://www.cookiecentral.com. Breadlink may wish to use cookies for a number of purposes, for instance to enable us to simplify the logging on process for registered users, to help ensure the security and authenticity of registered users, to provide the mechanisms for online shopping and to enable traffic monitoring.

Most browsers allow you to turn off the cookie function. If you want to know how to do this please look at the help menu on your browser. As described above this will restrict the online Breadlink services you can use.

Access rights
To obtain a copy of the personal information Breadlink holds about you, please write with full details to us at: enclosing your cheque or postal order for £10 payable to :


Shipping Policy

Information about your package will be sent to you by e-mail upon processing by our shipping department. Eventually a tracking number and the URL where you can check your package location will be supplied depending on the shipping method you selected.

All orders placed before 12H00 (noon) of an open day are shipped on the same day. After 12H00, packages are sent the second open day.

The following methods are available for shipping:

- UK : Parcel Force 48h00.
- Europe Parcel with DHL or Parcel Force: Takes 2 to 7 days to Europe.
- World Wide (Rest of the World) with DHL or UPS: Varies depending on distance and country.

Speed of delivery is one of our top priority: we deliver IN TIME!


Return Policy

We are pleased to offer a 100% guarantee that if you are dissatisfied in any way with the products you have ordered, we will exchange them or provide a refund (exclusive of transport chages). To request a refund or replacement, please contact us by email. The goods should be returned unopened, all labels intact and all goods should be in a proper resaleable condition and are required to be returned within 1 day of receipt. We require you to return the goods to us for inspection. We will not of course make a refund if the product is returned openned or faulty.

We are also happy to refund all charges if you cancel your order prior to despatching. In this case we will charge a £3.00 processing fee that take also into account your lost packaging.